Your customers get answers instantly. Your team stops answering the same questions.
I build AI customer support systems that handle repeated enquiries automatically — connected to your real product data, documentation and business knowledge. Not a scripted chatbot. An intelligent system that understands your business and gives accurate answers 24 hours a day.
Your team spends hours every week answering the same product, delivery and returns questions. An AI support system handles those — so they focus on the conversations that actually need a human.
A generic chatbot gives generic answers. This system is trained on your actual information — products, policies, FAQs — and gives accurate, specific responses your customers can trust.
WooCommerce stores, WordPress websites, Shopify — integrated directly into your existing platform, not bolted on as a separate widget.
Most support questions don’t need a human — they need a faster system.
The majority of customer support volume in ecommerce and service businesses comes from a small set of repeated questions. The same answers, sent manually, dozens of times a week.
What your team deals with every week
Repeated questions eating time
Delivery times, return policies, product specs, order status — answered manually, every day.
Slow response times losing sales
Customers asking pre-purchase questions at 9pm get a reply at 9am — if they haven’t already bought elsewhere.
Team stretched across too many channels
Email, live chat, contact forms — all needing manual attention, all competing for the same limited time.
Inconsistent answers creating confusion
Different team members give slightly different answers to the same question — creating trust issues.
What changes after implementation
Repeated questions handled automatically
The AI answers instantly using your actual data — your team only sees the questions that genuinely need them.
24/7 responses without extra headcount
Pre-purchase questions answered at any hour — more conversions, fewer abandoned decisions.
One consistent source of truth
Every customer gets the same accurate answer, pulled from the same verified business information every time.
Team focused on high-value conversations
Your people handle complex enquiries, complaints and sales — not delivery timeframe questions.
An AI support system built on your data, not generic AI training.
The difference between a useful AI support system and a frustrating chatbot is what it knows. I connect the system to your actual business information — so it gives answers your customers can rely on. This connects directly to the RAG systems approach I use across all knowledge-based AI builds.
We go through your existing support tickets, FAQs and contact form messages to find what customers actually ask — that becomes the foundation of the system.
Product data, policies, documentation and FAQs are structured and connected to the AI — so every answer it gives comes from your verified information, not generic training data.
The system is integrated directly into your WooCommerce store, WordPress website or Shopify setup — no separate platform required.
The system is tested against real customer questions before launch. After go-live, I monitor performance and refine based on what’s working and what needs improvement.
AI customer support works best in these situations.
If your team spends a meaningful amount of time on first-line support that follows predictable patterns, an AI system will make an immediate difference.
WooCommerce stores
High-volume ecommerce stores where customers regularly ask about products, delivery, returns and order status. Integrated directly into your WooCommerce setup — no separate platform.
WooCommerce services →WordPress service businesses
Service businesses with WordPress websites that receive repeated enquiries about pricing, availability, process and scope. The AI handles first contact — your team handles the relationship.
WordPress services →Knowledge-heavy businesses
Businesses with extensive documentation, product catalogues or technical guides. A RAG-powered support system makes all that knowledge instantly accessible to customers.
RAG systems →How many support questions does your team answer manually every week?
That number is the starting point. Tell me what those questions are, what platform you’re on and how your support currently works — I’ll come back with a clear picture of what an AI support system would look like for your business.